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Postage Policy:

We aim to provide fast, reliable, and affordable UK postage on all orders placed through our eBay store. Please read our shipping and delivery policy below before purchasing.

UK Delivery Information

All items are dispatched using Royal Mail 2nd Class delivery within the UK unless otherwise stated in the listing. This service offers dependable nationwide delivery at a competitive price.

Pre-Order & Release Date Dispatch

Many of our products are pre-orders, including comics, collectibles, toys, and exclusive items.

* Single items or standard orders will be posted on the official release date of the item.
* Orders included in our 25% Off 5 or More Items Offer will be shipped when the final item in the order has been released. This allows us to combine your items into one parcel and pass on the savings.

Combined Postage Orders

If your order contains multiple pre-order items with different release dates, dispatch will take place once all items are available, unless separate postage has been arranged in advance.

Why We Use Royal Mail

We use Royal Mail 2nd Class UK shipping because it provides a trusted, secure, and cost-effective delivery service for comics, graphic novels, action figures, toys, and collectibles across the UK.

Packaging Standards

All items are packed carefully to help ensure they arrive in excellent condition. We understand the importance of condition for collectors and take extra care when packaging comics and collectibles.

Need Help?

If you have any questions about UK postage costs, combined shipping, pre-order dispatch dates, or Royal Mail delivery times, please send us a message through eBay and we’ll be happy to help.

Returns Policy:

We want you to shop with confidence and be happy with every purchase from our eBay store. We take great care in packaging all comics, toys, collectibles, and other items, but if there is an issue with your order, we’re here to help.

30 Day Returns Accepted

We accept returns within 30 days of delivery if an item arrives damaged.

If your order has been damaged in transit or arrives in an unsatisfactory condition, please contact us through eBay within 30 days of receiving your item so we can resolve the issue quickly.

Damaged Items

If your item arrives damaged, please send us:

* Clear photos of the packaging
* Clear photos of the damaged item
* Your order details

This helps us process your return, replacement, or refund as quickly as possible.

Refunds & Replacements

Once the damaged item has been reviewed and the return approved, we will arrange either:

* A full refund, or
* A replacement item (subject to stock availability)

Customer Service Promise

We pride ourselves on excellent customer service and want every buyer to have a positive experience when purchasing comics, collectibles, toys, and merchandise from our eBay store.

Need Help?

If you have any questions about our eBay returns policy, damaged item returns, refunds, or replacements, please send us a message through eBay and we’ll be happy to help.

Cancellation Policy:

We aim to be clear and fair with all orders, especially for pre-orders and special order items. Please read our cancellation policy carefully before purchasing.

Order Cancellations

We accept order cancellations only before a book or item has been ordered on your behalf from our suppliers.

Many of our products, including comics, collectibles, and special releases, are ordered specifically to fulfil customer purchases. Once stock has been placed on order for you, the order becomes committed and cannot be cancelled.

Pre-Order Cancellation Terms

Our pre-orders operate on a two-month advance ordering schedule. This means titles are often ordered with suppliers well before the official release date.

Because of this:

* Pre-orders may only be cancelled before supplier orders are submitted
* Once a book has been ordered on your behalf, cancellation is no longer possible
* If you are unsure whether an item can still be cancelled, please message us through eBay as soon as possible

Why This Policy Is in Place

Many comics, graphic novels, toys, and collectibles are allocated or specially ordered in advance. Once we commit to purchasing stock for your order, we are unable to reverse that supplier order.

Need Help?

If you need assistance with an order or want to check whether a cancellation is still possible, please contact us through eBay and we’ll be happy to help.

Privacy Policy:

Last Updated: 18/04/2026

At GOAT Comics we are committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website, place an order, join our comic subscription service, contact us, or interact with us through social media or third-party selling platforms.

1. Who We Are

GOAT Comics is a UK-based comic book retailer selling comic books, collectibles, subscriptions and related products.

For privacy-related enquiries, contact us at:

Email: info@goatcomics.co.uk
Website: www.goatcomics.co.uk

2. Information We Collect

We may collect the following personal data:

Information you provide directly:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Subscription preferences / pull list selections
- Messages or enquiries sent to us

Information collected automatically:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data

Information from third parties:
- Payment confirmations from payment providers
- Order/platform data from marketplaces such as Whatnot, eBay or similar platforms
- Social media interactions where relevant

3. How We Use Your Information

We use your data to:

- Process and fulfil orders
- Manage comic subscriptions and pull lists
- Deliver products
- Provide customer support
- Send order confirmations and service updates
- Improve our website and services
- Prevent fraud and abuse
- Comply with legal and tax obligations
- Send marketing emails (only where permitted or with consent)

4. Lawful Bases for Processing (UK GDPR)

We process your personal data under one or more of the following lawful bases:

- Contract (to fulfil your order or subscription)
- Legal obligation
- Legitimate interests (running and improving our business)
- Consent (for marketing where required)

5. Payments

We do not store full payment card details. Payments are processed securely by trusted third-party payment providers.

6. Sharing Your Data

We may share your data with trusted third parties only where necessary, including:

- Payment processors
- Delivery / courier companies
- Website hosting providers
- Email marketing platforms
- Accounting or legal advisors
- Marketplaces used for sales fulfilment

We do not sell your personal data.

7. Data Retention

We keep personal data only for as long as necessary to:

- Fulfil orders and subscriptions
- Maintain business records
- Meet tax and legal requirements
- Resolve disputes

When no longer needed, data is securely deleted or anonymised.

8. Marketing Communications

If you opt in, we may send updates about:

- New comic releases
- Special offers
- Subscription openings
- Events or live sales

You can unsubscribe at any time using the unsubscribe link or by contacting us.

9. Cookies

Our website may use cookies and similar technologies for:

- Site functionality
- Analytics
- Performance
- Marketing

You can manage cookie preferences through your browser settings.

10. Your Rights

Under UK data protection law, you may have rights to:

- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Data portability (where applicable)

To exercise your rights, contact us at [Insert Contact Email].

11. Security

We take appropriate technical and organisational measures to protect your information, but no online system can be guaranteed 100% secure.

12. Third-Party Links

Our website or social pages may link to third-party websites. We are not responsible for their privacy practices.

13. Children’s Privacy

Our products are intended for general audiences. We do not knowingly collect personal data from children without appropriate consent where required.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

15. Contact Us

For privacy enquiries, please contact:

GOATCOMICS
Email: info@goatcomics.co.uk
Website: www.goatcomics.co.uk